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Palo Alto Networks Awards & Certifications
2015 - 2020 J.D. Power Certified Assisted Technical Support Program
Palo Alto Networks, Inc. has been recognized by J.D. Power for six consecutive years for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support.
Six Consecutive Years of Award-Winning Global Support from Palo Alto Networks J.D. Power 2020 Certified Assisted Technical Support Program, developed in conjunction with TSIA. Based on the successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations.
For more information, visit www.jdpower.com or www.tsia.com.
2015 - 2020 TSIA Global Rated Outstanding Assisted Certification
TSIA certification recognizes that Palo Alto Networks has achieved Global Rated Outstanding Assisted Support for a sixth consecutive year for 2020. Customers can purchase Palo Alto Networks products with confidence knowing that Palo Alto Networks meets the highest industry support standards.
Palo Alto Networks Recognized for Innovation in Customer Portals
Palo Alto Networks recently won the TSIA 2019 STAR Award for Innovation in Customer Portals. The judges recognized Palo Alto Networks for its use of artificial intelligence and machine learning to deliver an exceptional customer experience.
Recommended Resources
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Machine or Human-led? The Future SOC in a Cloud-first World
Automating security tasks has long been a priority for security leaders, driven by growing network complexity, a proliferation of human and machine identities, and a shortage of skilled defenders. This was highlighted in a recent IDC survey, where security automation was the number one European CISO investment priority for 2025. Automation in a SOC offers the prospect of greater cost efficiency, reduced manual tasks, improved threat detection and response, and ultimately better risk management. These are highly attractive benefits for organizations who are migrating to cloud or pursuing a cloud-first strategy, and CISOs in these organizations are attracted to the visibility and scalability offered by cloud-first SOCs. So how can UK Public Sector organizations improve the automation of security operations, and how will this change as SOCs are increasingly cloud-first? And, in this future environment, when is a human in the loop – or a machine – preferable or essential? Listen now, to experts from IDC and Palo Alto Networks who discussed the key challenges to SOC automation and offered recommendations for UK public sector security leaders.
ON24 Webinar
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Bootcamp: Transform Your SIEM
AI-powered adversaries are evolving — fast. To keep up, SOCs need more than quick fixes. They need a complete transformation built on unified data, advanced AI and automation at speed. Join our SIEM Transformation Bootcamp to see that future in action: Connect data in minutes. See how easy it is for Cortex XSIAM® to ingest, normalize and stitch any source. Detect and triage automatically. 10,000+ detection rules and 2,600+ ML models reveal hidden threats fast. AI-driven SmartGrouping consolidates related alerts into a case, simplifying analysis. Respond in record time. Learn how prebuilt playbooks can resolve almost every case, speeding up incident resolution and cutting manual work by 75%. Run the labs yourself, grill our experts with your toughest SIEM questions and leave with a plan to modernize your SOC. Seats are limited: Save yours today and stay ahead of tomorrow’s threats.
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Cortex XDR: Hands-On Investigation & Threat Hunting
The surge in advanced attackers has created a need for SecOps to understand, quickly respond to and hunt the most sophisticated threats inside your organization. Join this 3 hour hands-on investigation and threat hunting virtual bootcamp to boost your skills and learn how to use Cortex XDR to stop sophisticated attacks by: Creating custom rules to alert on suspicious behavior Accelerating threat hunting with enriched, contextualized data Quickly investigating the root cause & attack chain of endpoint alerts Applying machine learning & behavioral analytics to find the most elusive threats Walk away with a clear plan to continually improve the effectiveness and accuracy of investigations and threat hunting at your organization. This session is ideal for security analysts of all experience levels, including security operations/SOC staff, incident responders and threat hunters. Prerequisite: Participants must bring a laptop with the latest version of Google Chrome.
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SOC Transformation Capture the Flag
In security operations, every second changes the odds. When your adversaries move fast, you have to be faster, smarter and more decisive. The intense SOC Transformation Capture the Flag event is your opportunity to prove that you have what it takes to neutralize threats under pressure. Push your threat-hunting and incident response skills to the limit and compete against your peers for the top spot on the leaderboard. In this thrilling hands-on challenge, you’ll: Lead your security team to defend critical infrastructure from active attacks. Wield the power of AI and automation within Cortex XSIAM® to accelerate response. Sharpen your analytical instincts by solving complex challenges against the clock. Conquer the challenge. Claim your victory. Secure your spot now.
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Demo 'n' Dash with Cortex XDR®
Prevent Attacks with Cortex XDR®. You’re invited! Join us on 22 October for a fast-paced 30-minute demo on the foundation of the AI-driven SOC. Cortex XDR delivers industry-leading endpoint protection with unmatched prevention, detection, and response capabilities, empowering security teams to outpace adversaries and transform SecOps. This recognition adds to the growing list of independent validation from the industry’s most trusted voices, including being recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Endpoint Protection Platforms for the fourth consecutive year. Walk away seeing how Cortex XDR: Detect more attacks in real-time with AI Respond faster than the adversary to stop a breach Prevent endpoint threats with industry leading accuracy The next era of security operations is here. Don’t get left behind — sign up now to experience the power of Cortex XDR.
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NHS Supply Chain Cybersecurity – moving beyond baseline compliance
Join TechUK, Palo Alto Networks and Digital Health for an insightful discussion on the role of the supply chain in protecting the NHS. The NHS Cyber Security Charter is not ‘just another checklist’; it is a vital mandate to safeguard patients and systems following catastrophic attacks like WannaCry and Synnovis. Join our 50-minute panel discussion on the true financial and reputational impact of cyber risk and learn how as a supplier to the NHS, you can move beyond baseline compliance. We will touch on a Zero Trust approach and how to leverage platformisation. Discover how consolidation eliminates complexity and security gaps, reduces Total Cost of Ownership, and positions your organisation as a resilient, indispensable strategic partner to the NHS.