AI-powered automation helps Aguas Andinas reduce security administration time by 98%

SUMMARY

Aguas Andinas is the largest water utility in Chile, providing potable water, sewerage, and wastewater treatment services to millions of customers. But a reliance on point security tools for remote connectivity, network security, and security operations threatened the operational resilience of its water services, such as reservoir and water quality monitoring. This fragmented tool set also made it harder to track events, absorbing resources and delaying response. In addition, managed services—such as the proxy/VPN—were expensive to deploy and operate.

Aguas Andinas required a highly robust security solution to prevent cyber attackers from infiltrating the network and disrupting water services. Through a single connected platform approach to security, Aguas Andinas is now driving unprecedented resilience, agility, and cost control.

RESULTS

5 seconds

to detect threats, rather than 24 hours previously

98%

less time spent on network security

$380,000

cost saving versus legacy proxy/VPN solution

100%

increase in connectivity performance
challenge

Keeping the taps running

Aguas Andinas is one of Chile’s critical infrastructure providers. As any threat or incident impacting water services would be costly, the company needed a consolidated, resilient solution to:

  • Reimagine network connectivity: Existing virtual private network (VPN) was expensive, and it lacked adequate security visibility and controls to protect all user and application traffic.

  • Reduce complexity: Disconnected security tools lacked the flexibility to adapt quickly to hybrid working and the recently deployed Oracle Cloud Infrastructure (OCI).

  • Safeguard harsh environments: Network security needed to support remote, unattended environments such as water treatment plants and reservoirs.

  • Reduce mean time to detect (MTTD): It could take 24 hours to detect new threats, increasing business risk.

SOLUTION

Connected security tools protect water supply for millions


Aguas Andinas standardized on a simple, unified Palo Alto Networks platform approach to security, using an integrated suite of next-generation firewalls (NGFWs) powered by Precision AI, Prisma Access and Cortex XSOAR to deliver highly resilient and efficient cybersecurity.

  • Safeguards water supplies

    The connected platform monitors, analyzes, and prevents sophisticated cyberattacks in real time with less complexity. This in turn ensures the data and applications underpinning the water services are safeguarded from threat actors.

    Prisma Access, for example, secures all application traffic used by 400 hybrid staff across Aguas Andinas, regardless of whether they are working from home, in the field, or at the office.

  • Accelerates safe, agile remote working

    Users benefit from direct access to OCI and other critical applications without the risk and complexity of connecting through a traditional VPN. Features such as least-privileged access, continuous trust verification, and continuous security inspection for all traffic protect all users, devices, apps, and data. This simplicity also contributes to a more rewarding user experience.

    The team can safely onboard new users to the network within 10 minutes, rather than the four hours it previously took.

  • Increases productivity

    The extensive AI-powered automation throughout the platform reduces the manual labor associated with day-to-day security. Overall, the team now spends 98% less time on security management.

    Cortex XSOAR, for example, includes prebuilt playbooks to automate alert identification and triage. These and other automation processes have helped Aguas Andinas’ security operations center (SOC) reduce MTTD from one day—when it was performed manually—to as little as five seconds. More complex events that require manual intervention can be identified in as little as five minutes.